Privacy Policy

01 Two roles we play

For merchant accounts, we decide how account data is used and act as the data controller.

For shopper data that a store syncs from its platform, such as carts, orders and contact details, the store is in control. We process that data only on the store's instructions, to send its messages and produce its reports.

02 What we collect from merchants

• Name, work email, store name, store URL and platform you give us at signup or through the contact form
• Billing details handled by our payment provider, we do not store full card numbers
• Usage of the dashboard, such as flows created and campaigns sent, used to support and improve the product

03 Shopper data we process for stores

• Contact details: name, phone number and email address
• Consent status for WhatsApp and email, including where and when consent was given
• Cart, checkout, order, delivery and payment status events
• Product views and message activity such as delivered, opened, clicked and replied

04 How Kendz AI uses data

Kendz AI uses each store's own customer and order data to write messages, predict buying and churn, pick send times and suggest products for that store.

A store's data is never used to train AI models that serve other stores, and predictions about one store's customers are never shown to another store.

05 Consent and opt-outs

We only send messages to shoppers the store has marked as opted in. Every marketing message includes a way to stop, and STOP replies or unsubscribe clicks are applied immediately across that store's flows and campaigns.

06 Who we share data with

We use a small set of service providers to run the platform: cloud hosting, the WhatsApp Business Platform, email delivery, payment processing and error monitoring. They may only use data to provide their service to us.

We never sell personal data, never share one store's customers with another store and never accept bought contact lists.

07 Retention

Shopper data is kept while the store's account is active. When a store closes its account, its shopper data is deleted within 30 days, except where we must keep billing records by law.

Merchant account records are kept for as long as needed for billing, tax and legal obligations.

08 Security

Data is encrypted in transit and at rest. Access inside our team is limited to people who need it to support a store, and all access is logged.

09 Your rights

Merchants can view, correct, export or delete their account data at any time from the dashboard or by contacting us.

Shoppers who want to access or delete their data should contact the store they bought from. If a shopper contacts us directly, we pass the request to that store and help it respond.

10 Cookies

This website uses only the cookies needed to run forms and keep you signed in to the dashboard. We do not use advertising cookies on this website.

11 Changes to this policy

If we make a material change, we will email merchants before it takes effect and post the new version on this page.