Terms of Service

01 Your account

You must give accurate details at signup and keep your login safe. You are responsible for activity on your account, including actions by team members you invite.

02 Free trial

New stores get a 14-day free trial. No card is needed. At the end of the trial, flows pause until you choose a plan.

03 Plans and billing

• Plans are priced by the number of contacts in your store and billed monthly or yearly in advance
• If your contacts exceed your plan, we will ask you to move up a size, and the difference is prorated
• WhatsApp message charges are set by Meta and billed at cost, separately from your plan
• Prices exclude applicable taxes

04 Messaging you are responsible for

You must only message shoppers who have given consent to receive messages from your store on that channel, and keep a record of that consent.

You must not upload bought, rented or scraped contact lists, send misleading content, or message anyone who has opted out.

05 WhatsApp and email rules

WhatsApp messages must use approved templates and follow the WhatsApp Business policies. Emails must follow applicable anti-spam laws, including a working unsubscribe link, which we add automatically.

We may pause sending if a channel provider flags your account, or if complaint or block rates suggest unwanted messaging.

06 Kendz AI output

Kendz AI drafts messages, segments and recommendations. You remain responsible for what you send. You can review every AI-written message before it goes out, and Kendz AI will not offer discounts beyond the limits you set.

AI output may sometimes be inaccurate. Please check prices, offers and product claims before approving.

07 Your data

You own your store data and your customer data. You give us permission to process it only to provide the service to you, as described in the Privacy Policy. You can export it at any time.

08 Acceptable use

• No illegal products, gambling, adult content or regulated items that channel providers prohibit
• No attempts to break, overload or reverse engineer the platform
• No reselling of the platform without a written agreement

09 Availability

We work to keep the platform available at all times, but we cannot promise it will never be interrupted. Planned maintenance is announced in advance in the dashboard.

10 Liability

The platform is provided as is. To the extent allowed by law, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for lost profits or indirect losses.

11 Ending your account

You can cancel anytime from the dashboard. We may suspend or close accounts that break these terms, with notice where possible. After closure, your data is deleted within 30 days.

12 Changes

We may update these terms. For material changes, we will email you at least 14 days before they take effect.